Question 1

What type of wax do you use and why?

Accepted Answer

We are currently using 100% sustainable soy wax in all of our candles. In the future we may add a coconut/soy wax blend. We are committed to pouring the cleanest candles possible. We source fragrance oils that are specifically made for 100% soy wax and cure our candles for 4-6 weeks to get maximum scent throw.    Most candles today are made of paraffin wax which creates highly toxic benzene and toluene when burned (both are known carcinogens). In fact, the toxins released from paraffin candles are the same as those found in diesel fuel fumes and are linked to asthma and lung cancer. The big candle brands use paraffin wax or a soy/paraffin wax blend to get a robust scent throw.

Question 2

Do your wicks have metal in them?

Accepted Answer

No. As we are committed to pouring the cleanest candles possible, we only use lead-free,  100% cotton wicks, encouraging a clean and aromatic burn.

Question 3

What kind of oils do you use?

Accepted Answer

We use oils that are a blend of essential oils, natural fragrance oils, and a minimal amount of synthetic fragrance oils. When we create our fragrances we source fragrances that are 100% natural.   The base oil for our reed diffuser is 100% fractionated coconut oil.

Question 4

What is 100% fractionated coconut oil?

Accepted Answer

Fractionated coconut oil is also known as MCT coconut oil. Medium-Chain Triglycerides, MCT, is what's left after virgin coconut oil has been distilled and the long-chain fatty acids are removed. What remains is an ultralight, odorless coconut oil that stays liquid in form at cooler temps. It is highly stable and resistant to oxidation. Oxidation is what causes regular oils to become discolored, or yellow-ish.   Bougie Beach Candle uses 100% Fractionated Coconut Oil as the base for its reed diffusers because it is a thinner oil allowing the liquid to travel and saturate the reeds more effectively.

Question 5

Is there a right way to burn a candle?

Accepted Answer

Yes! We have a link on our website that explains the do's and don'ts of candle burning. We want you to enjoy your Bougie Beach Candles to the max, so we'll go ahead and put the Candle Care instructions right here for you:   1. Trim the wick. Every. Single. Time. Each time you want to burn your candle, start by trimming the wick to between 1/8 and 1/4 inches long, and remove any debris. Trimmed wicks will give you a cleaner, brighter burn.   2. Let the wax melt all the way across. Extinguishing a candle before it has a chance to melt to the sides of the container will create a “memory ring.” Once a candle has a “memory ring,” it will continue to tunnel for the life of the candle.   3. In general, it is recommended that candles do not burn for longer than 4 hours and cool for at least 2 hours before relighting.   4. Keep the flame away from moving air. Moving air can disturb the flame, leading to unsightly black marks on the inside of the container.   5. Store candles in a cool, dark and dry place with the lid on to keep them clean of dust and debris, and to help protect the wax and fragrance. Highly fragrant candles have a life span of 6 to 12 months, depending on the scent.   6. When the candle wax has burned down to 1/2", please discontinue use. Scoop out the wax and wick, pop into the dishwasher, and re-purpose your container.   CAUTION: Do not leave candles burning unattended. Keep away from children and pets. Keep away from flammable materials. Ensure candle is placed on a heat proof surface. Do not move the candle when lit. ​

Question 6

Do I really have to put something under a burning candle or a reed diffuser?

Accepted Answer

We highly recommend that you do for the following reason, you could damage your surface. Both the heat from a burning candle and drips from a reed diffuser can damage a surface...ANY SURFACE!   Here at Bougie Beach, we do not want you to have any bad experiences, so we made it simple for you by adding coasters and trays to our website. Please take advantage of it, and do not learn the hard way the way we did.

Question 7

Can I adjust the scent of a reed diffuser?

Accepted Answer

Absolutely! Please follow these steps to maximize your enjoyment of Bougie Beach Reed Diffusers.    1.  Remove gold cap and insert reeds. Adjust the scent by adding or removing the reeds: Light:  2 reeds Moderate:  4 reeds Strong:  5 reeds & up 2.  Use a coaster or plate under your diffuser to keep any oil drips from damaging your surfaces.   3. Place your reed diffuser in a high traffic area, this encourages air circulation and lifts the fragrance.   4.  Flip the reeds every 3-5 days to freshen the fragrance taking care not to spill the oil.   WARNING: Flammable liquid. Do not light reeds. Do not ingest. Keep out of reach of children and pets. People suffering from perfume sensitivity should be cautious when using this product. Use gloves when handling reeds. Do not place the diffuser directly onto polished, painted, plastic or leather surfaces or on electrical equipment, as accidental spillage may cause damage to certain materials.

Question 8

Why is my reed diffuser oil changing color?

Accepted Answer

The formulation uses natural oils and when exposed to the oxygen in air or sunlight, it may change color. Over time the product will become progressively darker.   Please be assured that this does not affect the performance of the product at all, and is not a sign that the product has expired (i.e. "gone off").

Question 9

Do reed diffusers have an expiration date?

Accepted Answer

We recommend you open and enjoy your diffuser within 12 months of purchase.

Question 10

Can I cancel my order?

Accepted Answer

Cancellations will be fully refunded up to 24 hours after the order is placed.   For all others, please refer to our Return/Exchange policy.

Question 11

How do I check my order status?

Accepted Answer

1.  We will email tracking information to the email address you provide at checkout. 2.  If you have not received your order confirmation email or tracking email, please check your spam/junk mail folder. 3.  If you created a BOUGIE BEACH Account you can check your order status by logging into your account.

Question 12

When will my order ship?

Accepted Answer

All orders ship 2-3 days after the order is placed. Please take this into consideration if you need your item on a specific date.

Question 13

How long will it take for my order to arrive?

Accepted Answer

BOUGIE BEACH CANDLE ships via USPS Priority Mail® service, which includes tracking and delivery in 1-3 business days.    Please allow 2-3 days for processing prior to shipping.

Question 14

What is your return policy?

Accepted Answer

We do accept returns or exchanges of unused candles with original tags and packaging.   When returning or exchanging your item, please keep in mind: 1.  Items must be returned in NEW, (unused), condition, in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email. 2.  Your unused item must be returned or exchanged within 14 days from the time you received the order. 3.  Exchanges will be made for equal or lesser value of the original item. 4.  Buyer is responsible for return shipping costs. 5.  Sale items as marked, Gift Cards, and customized items are Final Sale and cannot be returned. 6.  Refunds take approximately 5-10 business days to show on your bank account/credit card after the refund has been processed. 7.  If you’d like to make a return or exchange, please email us for authorization at staylit@bougiebeachcandle.com, and include the confirmation email with your package.

Stay lit • Stay cozy • Stay bougie

BOUGIE BEACH™

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