STORE POLICIES

ORDERING

  • All orders take 2-3 days to be processed and completed prior to shipping.

  • Orders placed after 3pm EST, Monday-Friday or during the weekend, will be processed the following business day.

  • If an item is needed by a special date, please take this into consideration and let us know on the checkout page. We will do our best to get your order where it needs to be on time.

  • Cancellations up to 24 hours from when the order was placed, will be fully refunded. All others, please see our Return/Exchange policy, below.

 

PAYMENT

  • All orders must be paid in full at the time of placing the order.

  • Orders are processed through Square or PayPal. We do not accept phone orders at this time.

  •  We accept VISA, MasterCard, American Express, and Discover. We do not currently accept credit cards with an international billing address. Some orders may require additional verification, including name & address verification. For your protection, our associates may contact you by email or by phone to verify your credit card details. If we are unable to contact you for verification, shipping delays may occur.

  • BOUGIE BEACH CANDLE is not responsible for shipping delays due to incorrect address.

SHIPPING​

  • Shipping is available within the 48 contiguous United States.

  • We ship Monday - Thursday EST, only.

  • Please allow 2-3 days processing before shipping from our facility.

  • BOUGIE BEACH CANDLE ships via USPS Priority Mail (1-3 days). A physical address is required. We do not ship to P.O. Boxes or parcel lockers. Please make sure you are shipping to a secure location to prevent lost or stolen packages.

  • The shipping fee is calculated by the USPS based on weight, size, and destination.

  • We package with great care to ensure safe delivery and to prevent damage.

  • Once your order is in the hands of the post office, we will not be held liable for any damage or delays. If your order arrives damaged or tracks as delivered but is not received, you must contact the shipping carrier directly to resolve any delivery issues. USPS at 1-800-222-1811​ or your local post office​. 

  • Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order. ​

RETURNS​​

  • We do accept returns or exchanges of unused candles with original tags and packaging. When returning or exchanging your item, please keep in mind:

    • Items must be returned in NEW, (unused), condition, in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.

  • Your unused item must be returned or exchanged within 14 days from the time you received the order.

  • Exchanges will be made for equal or lesser value of the original item.

  • Buyer is responsible for return shipping costs.

  • Sale items as marked, Gift Cards, and customized items are Final Sale and cannot be returned.

  • Refunds take approximately 5-10 business days to show on your bank account/credit card after the refund has been processed.

  • If you’d like to make a return or exchange, please email us for authorization at staylit@bougiebeachcandle.com, and include the confirmation email with your package.